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Coronavirus (COVID-19) - Latest Information for Patients and Visitors

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Information About the 2019 Novel Coronavirus (COVID-19)


NO TEMPLE HEALTH FACILITIES, including our Emergency Departments, are offering routine testing for Coronavirus (COVID-19). Please call our Patient Triage Hotline at 215-707-6999 for assistance. 

Visitor Restrictions at All Temple University Hospital Campuses

For the safety and well-being of our patients, visitors, clinicians, and staff and out of an abundance of caution, we have restricted visitation to Temple University Hospital and its Jeanes and Episcopal campuses:

  • There will be no inpatient visitation unless authorized by the clinical leadership team.
  • There will be no visitors permitted in the Emergency Department treatment areas.
  • Outpatient visitation will be limited to one support person.
  • Screening of all visitors and patients will take place at each point of entry.

Visitation related to Maternity/Nursery areas and Outpatient Fetal Center appointments:

  • Visitation for Women’s and Infants Division (IICN, Well Baby Nursery, and 3 West) is limited to 9am – 6pm daily
  • IICN and Well Baby Nursery visitation is limited to one parent at a time
  • Outpatient Fetal Center appointments: patients should not bring any non-patients/visitors with them. Any visitors will be asked to stay in the waiting room for the duration of the visit at the Fetal Center.

Additional restrictions:

  • We are no longer able to accept deliveries of flowers, balloons, gift baskets, and the like.

We will continue to monitor this situation. The need for visitor restrictions will be re-evaluated regularly. Please call 215-707-2273 if you have any questions about the visitation policy.

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Patient Triage Hotline Information

  • If you have questions about an upcoming Temple Health appointment, call the Temple Patient Triage Hotline at 215-707-6999.
  • If you are a Temple patient and think you might be sick with symptoms not limited to trouble breathing, fever, or cough, stay home and call the Temple Patient Triage Hotline at 215-707-6999.
  • If you are not a Temple patient and you are experiencing these symptoms, call the Philadelphia Health Department Helpline at 800-722-7112.
  • For emergencies, call 9-1-1.

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Outpatient Appointments — Latest Updates

  • Many Temple Health outpatient appointments are being rescheduled or moved to online/phone appointments, and some physician offices are temporarily closed to patients. Current/scheduled patients are being contacted regarding these changes.

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General Information About the Coronavirus

Up-to-date information from the CDC:

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Protect Others by Protecting Yourself

What is COVID-19?

  • A respiratory illness caused by a virus that affects the lungs
  • It spreads quickly from person-to-person

How do I catch it?

  • Mainly through contact with respiratory droplets produced when an infected person coughs or sneezes in close contact (within about 6 feet)
  • These droplets can land in your mouth or nose and possibly be inhaled into the lungs
  • Possibly by touching a surface that has been touched by someone who has the virus, and then touching your own mouth, nose, or eyes before washing your hands

What are the symptoms of COVID-19?

  • Fever
  • Cough
  • Shortness of breath

What can I do to stop the spread?

  • Avoid close contact with people who are sick
  • Stay home if you are sick and avoid using public transportation when you are sick
  • Wash your hands with soap and water for at least 20 seconds
  • Avoid touching your face with unwashed hands
  • Cough and sneeze into the bend of your elbow
  • Keep surfaces clean
  • People who are sick should stay home

Who is more susceptible to complications from the virus?

  • Older adults.
  • People who have serious chronic medical conditions such as
    • Heart disease
    • Diabetes
    • Lung disease

What should I do if I have symptoms of COVID-19?

  • Stay home
  • Call 215-707-6999 and tell them that you have symptoms

Questions? Call 215-707-6999 to talk to a medical professional.

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Community/Neighborhood Resources

View information and resources for community members in need >>

Includes information about:

  • Utilities: electricity; water and gas; internet
  • Food resources
  • Public assistance programs (Pennsylvania)
  • Housing
  • Other resources and information

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Support Our Efforts

As Temple Health actively responds to the significant and growing public health threat facing our region and the nation, you can join our efforts as the Temple community comes together to challenge this crisis as one. Philanthropic support for our emergency funds will help fight the COVID-19 pandemic and its ripple effects:

  • The Temple University Hospital Emergency Fund supports the hospital in its immediate ability to respond to the current COVID-19 emergency.
  • The Community Emergency Fund supports the immediate and evolving needs of the Philadelphia’s most vulnerable populations—especially senior citizens, immunocompromised and chronically ill neighbors and families with small children.
  • The Student Emergency Fund supports Lewis Katz School of Medicine students with emergency items and services needed to support their health, well-being and continued medical education.

Gifts of every amount make a difference. Thank you!