How We Are Protecting You
Safety Precautions and Protocols Designed to Protect Our Patients and Staff
The safety of our patients and staff is our highest priority, especially now. Our team of clinicians has implemented numerous safety protocols to protect our patients and staff, based on the guidelines of the CDC, local and federal government, and leading medical associations.
Our safety precautions and protocols include:
- Everyone must wear a mask while in the hospital. We encourage patients to wear their own mask. However, we will provide a mask to those who do not have one.
- Patients and visitors are screened at entryways for COVID symptoms.
- Thorough cleaning and disinfecting at least several times per day, based on infection control guidelines.
- Staff use appropriate PPE for each procedure and appointment, based on CDC guidelines.
- The isolation of COVID patients in dedicated hospital units, separated from where your appointments and procedures are located.
- Social (physical) distancing requirements including seat spacing in waiting areas, minimizing the number of people in lobbies, waiting areas and other public locations such as elevators.
- Visitor restrictions are in place for both inpatient and outpatient services.
- COVID testing on patients before procedures.
- Employees are encouraged to participate in a daily symptom monitoring application, which is reviewed in real time by clinical staff.
Your Health Is Too Important to Delay
You may be ignoring the symptoms you're having or putting off treatment because you’re worried about your safety. We understand your concerns. But it’s important to keep up with your health.
We recently spoke with some patients who have the same feelings as you do, and they knew they couldn't delay seeing their doctor any longer. Here are their experiences:
Anastasia's Asthma Was Too Important to Wait
“The staff at the Temple Lung Center is awesome. Their excellent care doesn’t go unnoticed and is greatly appreciated. I’ve been seeing Dr. Shenoy for my asthma for over 6 years. I go for asthma shots every 2 weeks, so I’ve been there 9 or 10 times since the COVID pandemic. It was very emotional going in for my first appointment under restrictions. Seeing the familiar faces of the staff smiling behind their masks really put me at ease.
"Even though the protocols have changed, the personal care and connection is still there and that’s really important. I know they're being safe and keeping patients safe. They're doing temperature checks, taking patients directly to treatment rooms, sanitizing everything and wearing all the appropriate PPE. I just wish I could give my doctor a hug, but that will have to wait.” - Anastasia M.
John C. Felt Safe Receiving Follow-Up Care for His Heart Condition
“I came to Temple at the recommendation of my cardiologist. I had a very tricky blockage in one of my heart arteries, and he said Dr. Brian O’Murchu was one of the best interventional cardiologists in the world. That was a few years ago and I continue to go to Temple for follow-up care, including a recent appointment to have an orthopaedic doctor look at my bad back.
"I was struck by the tremendous effort Temple is making to ensure that it’s a safe facility during the COVID pandemic. They checked my temperature at the door and even gave me a new mask because mine was getting worn. My appointment was in an area of the hospital that was far away from any patients with COVID. I felt safe the entire time. Temple is doing a great job.” - John C.
Rose Has Monthly Asthma Appointments and Continues to Feel Safe
“I’ve been seeing Dr. Criner in the Temple Lung Center for over 6 years. He’s a genius. Everybody who works for him is extremely nice and caring. I love them all. I am there once a month for an injection for my asthma. I was nervous the first time I went for my appointment during the pandemic but was pleasantly surprised how well the appointment went. I’m very confident they are doing everything in their power to make sure patients are safe.
"They took my temperature when I went in, had hand sanitizer everywhere, everyone was wearing masks and gloves, and they wiped down the blood pressure cuff and stethoscope before putting it on me. I’ve been back for another appointment since then and both experiences could not have been better.” - Rose F.
Dean Felt Comfortable Going In for Tests
“I had a heart transplant at Temple 3 years ago. I have other health issues, which means I’m at Temple a lot. Over the past few weeks, I’ve been there for 3 different tests. Before coming in, I talked to one of my regular Temple nurses who told me what to expect when I arrived and gave me instructions on what I should do before and after my visits.
"I didn’t feel nervous at all while I was at Temple. Everyone was in masks and gloves, they checked my temperature at the door, all the receptionists were behind plexiglass, the waiting rooms had chairs blocked off for physical distancing, and I saw cleaning crews everywhere. Even the cafeteria was set up so people were spaced out. It was a great experience and made me feel very comfortable.” - Dean P.
John M., Lung Transplant Recipient, Didn't Feel at Risk Seeing His Pulmonologist
"As a lung transplant recipient, I’m considered to be ‘high risk’ when it comes to COVID-19. That’s why I was pleased I could see my doctor at Temple Oaks. At Oaks, I interacted with a limited number of individuals when going from my car, through the lobby and into the exam room.
"Everyone was wearing the appropriate PPE. There were hand sanitizing stations throughout the building, and they did a temperature check on me when I entered. Chairs were separated in the waiting room, and my pulmonologist was wearing a face shield and mask. I did not feel at all at risk during my visit." - John M.
More About Keeping You Safe
Your risk of exposure to COVID-19 during medical imaging is very low. Learn more about patient safety during imaging in this infographic (PDF) >
Telemedicine Appointments from the Comfort and Safety of Your Home
In order to support patient and staff safety, many appointments are now available through telemedicine (also called virtual visits). When an in-office appointment is not medically necessary, we encourage our patients to participate in appointments using telemedicine.
Temple Health offers telemedicine appointments for both new and current patients for many of our specialty services. See a Temple doctor from the comfort of your home on your phone, tablet or computer.