Coronavirus (COVID-19) - Latest Information for Patients and Visitors

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Coronavirus Information

Coronavirus (COVID-19) Community and Neighborhood Resources

The following information has been developed for our community members and neighbors in need. 

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You can also follow the North Philly COVID-19 Support pages on Twitter or Facebook for additional resources and updates.

Please note: this content is provided for informational purposes, and is subject to change at any time. While we are updating this content on a regular basis, some information may become outdated. Please check with the relevant organization/company listed below if you have any questions.

 

Utilities: Electricity, Water and Gas, Internet

Electricity, Water and Gas, Internet

Your electricity, gas, and water will not be shut off if you cannot pay the bill. This is in effect as long as the state of emergency declaration continues (until at least May 1).

If you are unable to pay your PECO bill, they have extended the following through at least July 1, 2020: suspending service disconnections, waiving all new late fees for customers, and reconnecting service for customers who have had their service disconnected.

PECO has instructed customers who have a disconnect notice or late fees to call 1-800-494-4000

The Philadelphia Water Department will restore service to customers whose service had already been disconnected. There will be no reactivation fee. This in effect until May 15.

Additional information:

Comcast / Internet:

Hotspots for Free Internet

  • Find a map of free hotspots by going to: https://wifi.xfinity.com and typing in your zip code
  • There are many Comcast Xfinity WiFi spots all around the area
  • Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser

No Disconnects or Late Fees:

  • Comcast will not disconnect a customer’s internet service or assess late fees for home internet use if you cannot pay the bill. 

For Low-Income Families - Internet Essentials Free to New Customers:


Please note: this content is provided for informational purposes, and is subject to change at any time. While we are updating this content on a regular basis, some information may become outdated. Please check with the relevant organization/company listed below if you have any questions.

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Food Resources

Meal Pick-Up

Find a location:

  • Visit https://www.phila.gov/food for a map of the city’s meal distribution sites.
  • Call the WhyHunger Hotline at 1-800-5-HUNGRY for the most up to date information on food pantries and meal sites near you. COVID food resources are also listed on their website. Be sure to call any locations before visiting.

Additional details:

Schools:

  • School District of Philadelphia schools are distributing meals on Thursdays 9:00 am – 12:00 pm Each student will receive 5 breakfasts, 5 lunches, and a half gallon of milk.

  • Call charter schools to find out their meal distribution days.

Public food sites:

  • Sites are open Mondays and Thursdays from 10:00 am – 12:00 pm
  • Residents can pick up one box per household. Supplies will last up to five days.
  • Residents do not need to present an ID or proof of income for eligibility

Map of Local Food Resources

(View map in new window)

  • Purple pins = food pantry
  • Yellow pins = city meal distribution site
  • Blue pins = school meal distribution site
  • Green pins = senior meal distribution site
  • Important: before visiting any of these locations, please call ahead to confirm hours or any questions

Food Pantries

List of local pantries that are distributing food - this information is subject to change, please call the numbers below with any questions

Ell Saddai Baptist Church

  • Open during COVID-19: Yes
  • ID required: Yes
  • Will deliver: No
  • Location:
    4244 Old York Rd.
    Philadelphia, PA 19140
    Map/directions
  • Hours:
    - Tuesday: 10:00 am – 12:00 pm
  • Contact number: 215-324-0330
     

St. James United Methodist Church

  • Open during COVID-19: Yes
  • ID Required: Yes
  • Will deliver: No
  • Location:
    199 E. Tabor Rd.
    Philadelphia PA, 19120
    Map/directions
  • Hours:
    - Monday through Friday: 9:00 am – 5:00 pm
    - Sunday: 10:00 am – 1:00 pm
  • Contact number: 215-329-2851
     

Giving of Self Partnership

  • Open during COVID-19: Yes
  • ID Required: Yes
  • Will deliver: No
  • Location:
    6101 Limekiln Pike
    Philadelphia, PA 19141
    Map/directions
  • Hours:
    - Monday, Tuesday, Wednesday, Friday: 10:00 am – 2:00 pm
  • Contact number: 215-927-6100
     

Praise the Living God Holiness Church

  • Open during COVID-19: Yes
  • ID Required: Yes
  • Will deliver: No
  • Location:
    3610 N. 15th St.
    Philadelphia, PA 19140
    Map/directions
  • Hours:
    - 3rd Monday of the month: 5:00 pm – 6:30 pm
  • Contact number: 215-847-0965
     

Truth Baptist Church

  • Open during COVID-19: Yes
  • ID Required: Yes
  • Will deliver: No
  • Location:
    4666 N. 15th St.
    Philadelphia, PA 19140
    Map/directions
  • Hours:
    - Tuesday: 9:30 am - first come, first served
  • Contact number: 215-224-8426
  • Bring your own clean bags if possible
     

Casa del Carmen

  • Open during COVID-19: Yes
  • ID Required: Yes
  • Will deliver: No
  • Location:
    4400 N. Reese St. 
    Philadelphia, PA 19140
    Map/directions
  • Hours:
    - Monday, Tuesday, Wednesday: 9:00 am – 1:00 pm
  • Contact number: 267-331-2500 - appointment required, call first
  • Food, diapers, and formula available
     

Feltonville Dream Center / Master Builders Church

  • Open during COVID-19: Yes
  • ID Required: Yes
  • Will deliver: No
  • Location:
    555 W. Annsbury St.
    Philadelphia, PA 19141
    Map/directions
  • Hours:
    - 1st and 3rd Saturday of the month: 10:00 am – 12:00 pm
  • Contact number: 215-324-4300
     

Father's House of Prayer Mission Baptist Church Food Pantry

  • Open during COVID-19: Yes
  • ID Required: Yes
  • Will deliver: No
  • Location:
    3030 Germantown Ave.
    Philadelphia, PA 19133
    Map/directions
  • Hours:
    - 3rd and 4th Friday of the month: 3:00 pm – 5:30 pm
  • Contact number: 215-225-3530
     

Salvation Army-KROC

  • Open during COVID-19: Yes
  • ID Required: Yes
  • Will deliver: No
  • Location:
    4200 Wissahickon Ave.
    Philadelphia, PA 19129
    Map/directions
  • Hours:
    - Monday through Friday: 1:00 pm – 3:00 pm
  • Contact number: 215-558-1500
     

Kidz Meals on Wheels

Please note: this content is provided for informational purposes, and is subject to change at any time. While we are updating this content on a regular basis, some information may become outdated. Please check with the relevant organization/company listed below if you have any questions.

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Public Assistance Programs (Pennsylvania)

Applying for Public Assistance Programs

All county assistance offices (CAOs) in PA are closed to the public beginning Tuesday, March 17. They will continue to accept and process Medical Assistance applications online at https://www.compass.state.pa.us/compass.web/Public/CMPHome

Individuals can notate on the application if they have a health emergency including COVID-19. Medical Assistance applications where there is an immediate health concern will continue to be prioritized. (PA DHS COVID-19 Response, Guidance, and Actions 3/17/20)

Medicaid (MA) and CHIP

If you have an issue with Medicaid, you can reach the Health and Independence Unit at 215-227-2400 Monday, Wednesday, and Friday 9am-5pm

The MA and CHIP programs will pay for COVID-19 testing when a health care practitioner determines it is needed, and prior authorization is not required.

There are no MA or CHIP copayments for lab testing for COVID-19. For those services that do have copayments, MA providers may not deny services if a beneficiary is unable to pay the copayment. (https://www.media.pa.gov/pages/DHS_details.aspx?newsid=491)

SNAP (Food Stamps)

SNAP certification periods will be extended at least for the next three months so SNAP cases will not be terminated during this period. (PA DHS COVID-19 Response, Guidance, and Actions 3/17/20)

Pennsylvania SNAP recipients can now buy SNAP eligible groceries online through Amazon, TheFreshGrocer, ShopRite, and Walmart. Delivery fees, driver tips, and other charges may not be paid for with SNAP benefits. These fees will require another form of payment such as credit or debit card.

WIC - Philadelphia

  • Beginning 4/6, Philadelphia WIC offices will close and reloaded EBT cards will be sent via mail. Call your WIC office with questions.

  • Due to food shortages at stores, new foods will be WIC eligible temporarily. Find the list of foods here (PDF).

  • During April, those who do not receive the maximum can get extra benefits to accommodate rising prices.

  • WIC cannot deliver food.


Please note: this content is provided for informational purposes, and is subject to change at any time. While we are updating this content on a regular basis, some information may become outdated. Please check with the relevant organization/company listed below if you have any questions.

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Housing

You can contact one of the city’s housing counseling agencies with issues and questions.

Rental Assistance

The city of Philadelphia has created the COVID-19 Emergency Rental Assistance (CERA) program to allow residents to apply for help paying rent.

Apply online at PHLRentAssist.org - NOTE - Applications will only be accepted 5/12-5/16.

You will be able to upload documents using your mobile device.

Phone applications can be processed using the Save Your Home Philly Hotline: (215) 334-HOME (4663)

HACE is accepting walk-ins, appointments, and phone calls to help you apply for CERA during the following times: 9am-3pm from May 12 - May 16. For those who can’t apply online or by phone, you can visit HACE during those times at 167 W. Allegheny Avenue. IMPORTANT - bring verification of income, photo ID, and your current lease.

Eviction and Foreclosure

All eviction and lockout proceedings have been suspended until at least 7/10. Your landlord cannot legally try to remove you from your home during this time. More information can be found through Community Legal Services.

Most mortgage and tax foreclosure proceedings have been suspended.If you are unable to pay your mortgage, contact your lender to see if they are willing to adjust monthly payments.

Homeowners concerned about foreclosure can call the Save Your Home Philly hotline at 214-334-HOME (215-334-4663).

Homelessness

The City’s homeless intake centers are open. There are specific resources available for survivors of domestic violence and youth ages 12-17.

 

Please note: this content is provided for informational purposes, and is subject to change at any time. While we are updating this content on a regular basis, some information may become outdated. Please check with the relevant organization/company listed below if you have any questions.

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Other Resources and Additional Information

Sick Leave

You are entitled to paid sick leave if you work in Philadelphia: https://www.phila.gov/media/20191218103833/Paid-Sick-Leave-Poster-Translations.pdf

If you need to take off because you are sick or caring for a loved one who is sick, find out what your rights are: https://clsphila.org/services/taking-leave-from-work/ 

Unemployment

If your workplace has closed or you can no longer work due to the statewide shutdown of non-essential business, you are eligible to collect unemployment compensation. 
 
In this situation, you are unemployed due to a "lack of work."
 
The fastest way to apply is online at www.uc.pa.gov

If you are a self-employed worker, independent contractor, gig worker, freelancer, or someone who found themselves not covered by PA UC, apply for the new Pandemic Unemployment Assistance (PUA) program. PUA provides 39 weeks of benefits, including the extra $600 per week for the period of April through July. You will be able to file a claim retroactive to when you lost your job due to Covid19. Find more info and apply here.

Stimulus Check

US residents with a Social Security number who earn under $75,000 per year will receive payments of $1,200 per person, with an additional $500 per child under 17. People with higher incomes may receive a partial payment.

The quickest way to receive this money is to make sure the IRS has your bank account information so they can use “direct deposit.” If you already gave them this information while filing taxes in 2019 or 2018, you don’t need to do anything extra.

If you don’t have a bank account, you can enter your Venmo or Paypal info here. Direct deposit deadline is 5/13 at 12pm. If you miss this deadline, the government will mail you a check. This will begin May 4 and continue through late August. Those with lower incomes will receive their checks earlier.

The IRS expects to create a portal in late April or early May that will allow taxpayers to find out the status of their rebate payment and update direct deposit information.

Find more info here:
https://www.irs.gov/coronavirus/economic-impact-payments
https://www.irs.gov/coronavirus/economic-impact-payment-information-center

United Way Community Economic Relief Hotline

Call 211 or 1-866-211-9966 if you need help with bills, rent, or food. They will ask for your zip code and then provide a list of local agencies that can help.

Resources for those Experiencing Domestic Violence

For immediate dangers, call 911.

Philadelphia’s Domestic Violence Hotline is available 24/7 at 866-723-3014. Hotline counselors can help you with services like emergency shelter and crisis intervention. Calls are free, confidential, anonymous, and interpretation services are available.

The National Domestic Violence Hotline is available 24/7 in 200+ languages. Call 1-800-799-SAFE (7233) or text LOVEIS to 22522

Immigrant and Spanish Resources

The Society Ibero Latin American Medical Professionals (SILAMP) has Spanish language COVID-19 educational videos and resources.

Juntos is an organization offering assistance and guidance. They can be reached at 215-218-9079 or info@vamosjuntos.org

Financial Counseling

Clarifi is a non-profit that can help you create an emergency financial plan for free. They can coach you on how to talk to lenders, landlords, etc. and connect you to more resources. 215-563-5665 - English and Spanish

Caring for Infants

Find free diapers and formula here

Maternity Care Coalition delivers free Pack n’ Play cribs to families so their babies have a safe space to sleep. Call 215-989-3589 or fill out the online form to request a crib delivery.

Many organizations offer virtual support and information for pregnant women and families with infants and toddlers

Addiction Services

Clean Slate provides medication-assisted treatment for opioid and alcohol addictions. Call 215-433-1855 or visit https://www.cleanslatecenters.com/

NET Access Point can help those in need of immediate opioid treatment support. Located at 5th and Spring Garden, they accept walk-in appointments 24/7. Call 215-408-4987 or visit http://netcenters.org/services/addiction-recovery-programs/#ffs-tabbed-17

Remote meeting options for those in recovery: https://www.aa-intergroup.org/directory.php

Pharmacies/Medications

PARD, an association of community pharmacies in Philadelphia, has initiated a hotline to help patients who are having difficulty getting their medications.  The person on the hotline will help the patient connect to a local pharmacy that is part of PARD and can help the patient get the needed medications.  For chronic diseases many pharmacies are renewing even if the patient is out of refills.  The hotline number is 215-934-9412.

Large chain pharmacies like CVS, Rite-Aid, and Walgreen’s are offering free delivery for some medications. Call your pharmacy directly to ask about scheduling delivery.

Find a map of pharmacies and their delivery policies here. Call your pharmacy directly to confirm that they can deliver to you.

Voting

The deadline to accept mail-in ballots for the June 2 Primary Election has been extended to June 9 at 5pm for Delaware, Montgomery and Philadelphia counties. The ballot must be postmarked no later than Tuesday, June 2, 2020.

Schooling

The School District of Philadelphia has created a hotline for questions about district closure, remote learning, learning guides, etc. 215-400-5300. Available Monday - Thursday, 9:30 am – 2:30 pm.

The School District of Philadelphia has launched the HOPE Line (1-833-745-4673) - available by call or text Monday-Friday until 9 pm, and 12 pm – 4 pm on the weekends and holidays. It’s staffed by clinicians employed by Uplift and will offer counseling services for students, parents, and guardians.

Activities for Kids Home from School

Here are a number of resources for children who are home from school: http://www.amazingeducationalresources.com/  

Updates from the City of Philadelphia

You can find updates from the city here: https://www.phila.gov/programs/coronavirus-disease-2019-covid-19/

 

Please note: this content is provided for informational purposes, and is subject to change at any time. While we are updating this content on a regular basis, some information may become outdated. Please check with the relevant organization/company listed below if you have any questions.

 

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