At Temple Health, we know that dealing with medical bills and insurance information can be confusing. Our goal is to make it easy for you to understand our billing process and policies.
Paying Your Bill
Pay Your Bill Online — Log into the myTempleHealth patient portal to pay bills for all Temple Health and Fox Chase Cancer Center care with a date of service of October 1, 2022, or after. If you have any questions or concerns about your bill, please call 888-336-5897.
For dates of service or discharges before October 1, 2022:
Visit TempleHealthBillPay.com to pay your bill online for hospital services at any Temple Health and Fox Chase campus that occurred before October 1, 2022
Physician services dated before October 1, 2022, cannot be paid online. Please call 800-634-7018 to make a payment or receive information.
Chestnut Hill Information
For dates of service or discharges on or before September 1, 2023 — please discuss with Tower Health at Billing | Tower Health or call 484-628-1000.
For dates of service or discharges after September 2, 2023, please call Temple Health at 800-880-2056 or find more information at Billing & Insurance | Temple Health.
Where to Pay in Person — for dates of service on or after September 2, 2023 only
Temple University Hospital
Cashiering Office — A131
3401 N. Broad Street
Philadelphia, PA 19140
Temple University Hospital — Jeanes Campus
Patient Care Center, 1st Floor, Cashiering Office
7600 Central Avenue
Philadelphia, PA 19111
Temple University Hospital — Episcopal Campus
Potter Morris Building, 1st Floor
100 E. Lehigh Avenue
Philadelphia, PA 19125
Temple University Hospital — Northeastern Campus
Mandell Building, 1st Floor
2301 E. Allegheny Avenue
Philadelphia, PA 19134
Fox Chase Cancer Center
333 Cottman Avenue
West Building, 1st Floor
Philadelphia, PA 19111
Most insurance plans require pre-approval for medical procedures and hospitalization. Prior to your admission to a Temple University Hospital campus or Fox Chase Cancer Center, your physician must contact your insurance company to explain your medical condition and outline the proposed treatment and care plan. Your insurance carrier will then review this information and determine whether to approve and pay for the services recommended by your physician. Please note that pre-approval does not guarantee payment. Services not paid by insurance will be your responsibility.
In emergency situations, Temple is permitted to treat you and admit you (if necessary) without prior approval. However, any additional care you may need as part of your recovery will be subject to insurance company approval.
Accepted Insurance Plans
Temple Health accepts most area insurance plans. Please call one of our Financial Assistance teams if you are unsure if your insurance plan allows you to come here.
When you are admitted to or receive services from a Temple Health hospital or physician's office, you will sign papers accepting financial responsibility for hospitalization and authorizing us to bill your insurance company. To avoid billing errors, it is important that you provide complete and accurate insurance information. If you do not have insurance or your insurance doesn't cover the services provided, you will be billed directly.
For elective, scheduled care you will be expected to pay any out-of-pocket liability prior to or at the time of your admission/service. Often you will be contacted in advance to remind you of your expected payment. However, this amount is always determined by your insurance company, so it is vital to understand your benefits and coverage. Payments can be made in advance of your service over the phone. If paying in person, we accept cash, personal check, and credit card.
Learn more about pricing at our hospitals:
- Temple University Hospital, including Main Campus, Jeanes Campus, Episcopal Campus and Northeastern Campus
- Fox Chase Cancer Center
Understanding Your Bill
We will bill your insurance company directly for all approved services. However, final resolution of the claim is your responsibility. Your insurance company will determine what portion of the bill is your responsibility and you will be billed accordingly. In addition, you will be responsible for any claims not paid on time by your insurance plan.
Your stay at a Temple University Hospital campus or Fox Chase Cancer Center may generate a combined bill for hospital and physician services. You may still receive separate bills from various service providers for ancillary services like ambulance or diagnostic labs.
Due to federal laws and contractual arrangements, Temple Health is not permitted to waive charges, deductibles, or copayments, as this is considered discriminatory.
If you have any questions or concerns about your bill, please call 888-336-5897. If the bill is related to a date of service before October 1, 2022, please use the following contact information:
- Temple physician services: 800-634-7018
- Hospital discharges at Temple University Hospital - Main Campus, Jeanes Campus, Episcopal Campus or Northeastern Campus: 877-711-7520
- Fox Chase Cancer Center discharges or physician billing: 888-378-0357
Financial Hardships Due to COVID-19?
Temple Health understands the financial burden COVID-19 has placed on our community. We are here to support our patients during these unprecedented times.
We are offering a zero dollar ($0.00) patient responsibility for the COVID-19 screening tests.
If you have trouble paying your medical bills or have questions regarding billing for COVID-19 testing, please contact Customer Service at 888-336-5897 from Monday through Friday, 8:30 AM to 5:00 PM.
Our staff is available to discuss all payment and financial options available.