Care Transition Navigator Nicole Ewerth, MPH, BSN, RN and Community Health Worker II Isabel Orsately recently earned the Temple Center for Population Health’s Employee Appreciation Award, which recognizes team members for outstanding performance and commitment to their patients.
Nicole was singled out for going the extra mile to ensure her patient’s entire family received support, securing care for a grandmother with cancer and helping a new mother avoid added stress, as this excerpt from her nomination shows:
“Nicole was working with the spouse of a member who had multiple complications post-childbirth and was in the hospital for a month. The spouse asked if he could also talk to Nicole about his mother, since Nicole is a nurse. The mother had come to stay with the couple to help care for their newborn; while she was there, her son noticed she wasn’t well, and after visiting Chestnut Hill Hospital, it was found that the metastatic breast cancer she’d had a few years ago had progressed to the bone.
The spouse then asked if Nicole would speak with his mother, even though she was not a member. Recognizing the importance of this request, Nicole agreed to help. Noting that the mother’s goal was to stay with her son, daughter-in-law, and their newborn, Nicole provided member options for cancer care in our area, and the mother chose to be seen at Fox Chase Cancer Center. Nicole was also able to secure a new patient appointment for her within five days at Chestnut Hill Hospital. The family was grateful to have a plan in place going forward.
Nicole recognized the importance of caring for the entire family, since the spouse’s mother’s status would place added stress on him and his wife. As a Nurse Advocate, she did the right thing.”
Isabel was honored for her extraordinary dedication to her patients, consistently devoting extra time to ensuring they receive the care they need, as this excerpt from her nomination shows:
“Isabel has consistently been praised by our Nurse Navigation team for her exceptional commitment and willingness to go above and beyond. On multiple occasions, she has taken time from her schedule to provide crucial translation services for our Spanish-speaking diabetes patients on the hospital floor. In one instance, she continued to follow up to ensure that a patient received the necessary care and services to manage his diabetes after discharge. Her outstanding performance as a facilitator in our Diabetes Prevention Program has also been invaluable. I can’t thank her enough for her dedication and impact.”