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A Space with Dignity: Temple Health Unveils Reimagined Crisis Response Center at TUH-Episcopal Campus

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By Grace Alvino, PhD

(From left): Marcus Appolon, BSN, RN, PMH-BC, the Crisis Response Center’s Nurse Manager; Michael A. Young, MHA, FACHE, President & CEO of Temple Health; John Fry, President of Temple University; Valerie Arkoosh, MD, MPH, Secretary of the Pennsylvania Department of Human Services; Abhi Rastogi, MBA, MIS, Executive Vice President of Temple Health and President & CEO of Temple University Hospital, Inc; Jessica Kovach, MD, Chair and Chief of Service of the Department of Psychiatry at the Lewis Katz School of Medicine and Director of the Psychiatry Residency Program at TUH; State Senator Nikil Saval; Episcopal Healthcare Foundation and Temple Health Board Member Joseph W. “Chip” Marshall III; and Episcopal Campus's Executive Director John Robison celebrate the opening of Episcopal Campus's new Crisis Response Center (CRC).

Abhi Rastogi, MBA, MIS, Executive Vice President of Temple Health and President & CEO of Temple University Hospital, Inc., delivers remarks at the ceremony.

This is a place of healing, of connection, and of hope.

Abhi Rastogi, MBA, MIS, Executive Vice President of Temple Health and President & CEO of Temple University Hospital, Inc

“This is a place of healing, of connection, and of hope,” said Abhi Rastogi, MBA, MIS, Executive Vice President of Temple Health and President & CEO of Temple University Hospital, Inc. at our May 15th ribbon cutting and appreciation event to celebrate $3 million in Commonwealth capital funding and a generous gift from the Episcopal Healthcare Foundation for Temple University Hospital (TUH) - Episcopal Campus’ new Crisis Response Center.

Our Crisis Response Center is a 24-hour psychiatric emergency service where individuals experiencing behavioral health crises receive evaluation, treatment, and referrals for additional care. Its skilled team of psychiatrists, psychiatry residents, psychiatric nurses, crisis response technicians, certified recovery specialists, and social workers treat more than 12,000 patients each year, making it the busiest Crisis Response Center in Philadelphia.

Episcopal Campus' Executive Director, John Robison, thanked our Commonwealth partners and the Episcopal Healthcare Foundation for their generous support.

To address our community’s increasing need for behavioral health services, we used these funds to expand the Crisis Response Center from approximately 4,400 square feet to more than 14,000 square feet—tripling its size. Thanks to Commonwealth capital funding, Episcopal Campus was also able to open a licensed outpatient Substance Use Disorder Clinic that treats patients with both addiction and behavioral health diagnoses and offers coordinated certified recovery specialist support and flexible walk-in hours with no appointment necessary.

“When patients arrive here, they are often in acute crisis,” said Rastogi. “And when patients are treated here, it is with medical precision and humanity, because we believe that care must come with compassion. We set the bar for crisis care in the city—and today, we raise it even higher.”

Episcopal Healthcare Foundation and Temple Health board member Joseph W. “Chip” Marshall III emphasized the Foundation’s commitment to TUH-Episcopal Campus and the community it serves and how rewarding it is to see the meaningful impact of their gift.

Invaluable Support from Commonwealth and Philanthropic Partners

TUH-Episcopal Campus’ Executive Director, John Robison, shared his gratitude for the partners who made this project possible.

“None of this would have happened without our solid partnership with the Commonwealth and the Episcopal Healthcare Foundation, which contributed significant philanthropic funding,” Robison said. “You share our deep commitment to the patients we serve—individuals and families who turn to us in their time of need—and your support is making a meaningful, lasting difference in their lives.”

Secretary of the Pennsylvania Department of Human Services Dr. Valerie Arkoosh thanked Temple Health for once again stepping up for our community.

“The Episcopal Healthcare Foundation was proud to make this investment in the future of this campus,” said Joseph W. “Chip” Marshall III, Episcopal Healthcare Foundation and Temple Health board member. “We have long been, and remain, deeply committed, to this campus and the community it serves. It is incredibly rewarding to see the meaningful impact our gift has made, and we are honored to support the continued growth and excellence of care here.”

“Leading with Empathy”

Valerie Arkoosh, MD, MPH, Secretary of the Pennsylvania Department of Human Services, thanked Temple Health for our commitment to “doing the difficult work” and “stepping up again” for our community.

State Representative Danilo Burgos thanked Temple Health for showing up for the community where he grew up and that he now serves.

“This is providing the help our neighborhoods need,” agreed State Representative Danilo Burgos. “I grew up down the block from here, and I’m proud to serve the community I’m from. To the men and women who will be running this center, thank you for leading with empathy and taking care of our most vulnerable population. And thank you to Temple Health, which is the best in the state of Pennsylvania.”

“One in five Pennsylvanians live with a mental illness,” noted State Senator Christine Tartaglione. “Yet for too long, we’ve underinvested in the systems meant to help. This project is a step in the right direction. It represents the kind of future we should be working towards: where care is accessible and no one is left to struggle alone.”

State Senator Christine Tartaglione told attendees that the Crisis Response Center represents “the kind of future we should be working towards.”

A Space for Healing and Humanity 

Many of the speakers also emphasized the quality of the renovations, which have transformed the Crisis Response Center into a bright, open, and spacious facility.

“Space matters,” said Temple University President John Fry. “There’s dignity here, and that’s an act of humanity.”

Temple University President John Fry praised the new Crisis Response Center facilities.

There’s dignity here, and that’s an act of humanity.

Temple University President John Fry

“I want to underscore the importance of what President Fry said,” agreed Dr. Arkoosh. “Being in a space like this is an intangible sign to patients that they mean something.”

Part of the new Crisis Response Center.

“To the patients who walk through our doors: We see you,” Rastogi said. “We will care for you. And we walk beside you on your path to healing, because you matter.”

Training the Next Generation of Healthcare Leaders

The new Crisis Response Center will also be an essential site for the highest-quality medical education and training.

“Episcopal Campus is proud to serve as the primary training center for the largest psychiatry residency program in the city, helping prepare the next generation of clinicians in trauma-informed, compassionate, and expert mental healthcare,” Rastogi said.

Episcopal Campus team members at the ribbon-cutting and appreciation ceremony.

“Students from Temple University's Lewis Katz School of Medicine, College of Public Health and its Department of Nursing and School of Social Work, and the School of Pharmacy receive invaluable, hands-on training here,” said President Fry.

“This real-world experience equips them with the skills and knowledge they need to provide compassionate, life-enhancing care in the future. It is through this collaboration that we are able to cultivate the next generation of healthcare leaders who will continue to serve to serve and strengthen our community,” President Fry continued.

Temple University President John Fry addresses attendees.

To the patients who walk through our doors: We see you. We will care for you. And we walk beside you on your path to healing, because you matter.

- Abhi Rastogi, Executive Vice President of Temple Health and President & CEO of Temple University Hospital, Inc.

“High-Quality Care Delivered to Our Neighbors with Respect and Compassion”

Several speakers went out of their way to acknowledge Episcopal Campus team members already working on the ground in the Crisis Response Center.

“Thank you for your vision of high-quality care delivered to our neighbors with respect and compassion,” said State Senator Nikil Saval. “The services that Episcopal Campus brings to our community are a joy, and I’m proud to have them in my district.”

State Senator Nikil Saval told attendees, “The services that Episcopal brings to our community are a joy, and I’m proud to have them in my district.”

“The real work is being done by the people within these walls who show up every day with empathy and professionalism,” State Senator Tartaglione said. “Thank you for what you do.”

Episcopal Campus team members celebrate the opening of the new Crisis Response Center.