Preparing for Your Treatment at Temple Health

Temple Health is a proud member of Philadelphia International Medicine (PIM), an organization that connects patients from around the world with the Philadelphia region’s leading academic medical centers.

To help international patients navigate the American healthcare system, Temple works with PIM to provide the support and resources needed for a positive experience by coordinating everything from scheduling appointments and transferring medical records, to arranging hotel accommodations and securing visas.

Medical interpretation services for international patients who require language assistance are offered through Temple Health’s Linguistic and Cultural Services Department. At all times, care is delivered in a respectful, culturally sensitive environment.

International patients interested in receiving care through Temple Health must first request an appointment. Please call Philadelphia International Medicine at 1-215-563-4733 to schedule an appointment with a Temple Health doctor.

A PIM representative will then contact you to assist with submitting your medical information so our clinical team can appropriately assess your care options.

Information must be in English and include (but is not limited to):

• Patient name and date of birth
• Contact information
• Country of origin
• Payer information
• Medical records, including:
  • Diagnosis or current symptoms
  • Medical summaries
  • Discharge reports
  • Laboratory reports
  • Diagnostic imaging reports
  • Pathology material
  • Post-operative reports
  • Diagnostic images
  • Pathology slides
• Recent health assessment, including diagnosis and/or symptoms

Medical records can be sent by:

• Email to: physicians@philadelphiamedicine.com
• Fax to: +1-215-563-2777
• Mail to:
  Philadelphia International Medicine
  1801 Market Street, Suite 710
  Philadelphia, PA 19103 USA

International patients should contact a financial counselor at Philadelphia International Medicine at 1-215-563-4733 to discuss payment options, which include:

• Self-pay: 100% of the deposit is required prior to confirming your appointment
• Insurance: PIM is contracted with many international insurance companies
• Embassy-sponsored: PIM works with embassy liaisons to ensure Temple University Hospital receives a letter of guarantee from the embassy prior to confirming your appointment

Temple Health provides interpreter services for patients who do not speak English. Ensuring that patients receive care in their preferred language helps us to deliver the best possible outcomes for their medical care.

All linguistic services at Temple Health are provided by an approved third party that has been reviewed and vetted by our Linguistic and Cultural Services Department at no additional cost to the patient. PIM and Temple Health will work together to secure medical interpreters for your inpatient stay and outpatient appointments.

Learn more about language and interpreter services >

Download the Temple University Hospital Campus Map (PDF) >

Common Destinations

• PURPLE - Rock Pavilion (Zone A): Admissions, Cashier’s Office, Emergency Room, Inpatient Rooms
• BLUE - Outpatient Building (Zone B): Abdominal Organ Transplant, Anesthesia, Blood Draw Lab/Outpatient Registration, Cardiovascular Testing, Hepatology, Nephrology, OB/Gynecology, Orthopaedics Clinic, Outpatient Pharmacy, Radiology, Rheumatology
• GREEN - Parkinson Pavilion (Zone C): Bariatric Surgery, Infectious Disease, Ophthalmology, Plastic and Reconstructive Surgery
• ORANGE - Ambulatory Care Center (Zone D): Hospital Outpatient Testing, Cancer Center, Digestive Disease Center, Infectious Disease Clinic, Lung Center
• YELLOW - Boyer Pavilion (Zone E): Inpatient Rooms, Outpatient Offices for Breast Surgery, Cardiology, Cardiovascular Surgery, General Surgery, Heart Failure, Limb Salvage Center, Neurology, Neurophysiology, Neurosurgery, Orthopaedics, Otolaryngology, Physical Therapy, Spine, Thoracic Surgery, Trauma Surgery, Urology