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Temple University Hospital

About Your Stay

Providing high-quality, patient-centered care in an environment that fosters healing is at the core of everything we do here at Temple University Hospital. Your care team – dedicated to delivering excellence in patient care with compassion and respect – understands that staying at a hospital can be stressful for patients and their families. We want you to be absolutely certain that you understand and agree with your treatment plan, so we encourage you to ask questions and express your concerns.

The following information is provided to make your stay at Temple University Hospital as safe and comfortable as possible. 

Admissions

Patients having elective procedures must first check in at Admissions, located just inside the Rock Pavilion entrance on Broad Street. Physician-ordered pre-admission tests such as blood tests, x-rays and EKGs must be completed before being admitted to the hospital. If you are having a surgical procedure, you will also speak with an anesthesiologist at this time.

Insurance Pre-Approval

Most insurance plans require pre-approval for hospitalization. We will contact your insurance company to make sure you are pre-approved; your insurance company or physician’s office will contact you if there are any issues.

What to Bring to the Hospital
  • Personal items such as eyeglasses, sleepwear and toiletries
  • List of medications and dosage information
  • Insurance cards/information
  • Advance directive or durable power of attorney
  • We strongly recommend not bringing valuables such as cash, electronics, jewelry or any other personal possessions.
  • Temple University Hospital is not responsible for any valuables or possessions kept with you during your stay
Visitors

Temple University Hospital offers flexible visiting hours for friends and family. Please see Visiting Hours for specific guidelines and policies.

Meals & Food Service

Patients not on a special diet can choose their in-room meals from the daily menu. Other options include two coffee shops – Tribeca Coffee, located in the Boyer Pavilion Lobby, and Earth Cup Coffee, located in the Tioga Street Lobby; a full-service cafeteria, located on the lower level of Rock Pavilion; and snack and beverage vending machines located adjacent to the cafeteria and on some patient floors (please ask your nurse if you can have snacks between meals).

Lodging

For a list of hotels in the surrounding area, please contact Guest Relations at 215-707-5479 (2-5479 from a hospital phone).

Language Interpreter Service

Temple University Hospital offers medical interpretation services free of charge to patients who are non-English speakers or hearing/sensory impaired. For more information, please call Linguistic and Cultural Services at 215-707-1234 (2-1234 from a hospital phone).

Room Telephone

Please share your bedside telephone number with family and friends so they can call you directly. Incoming calls between 10 p.m. and 8 a.m. will not be connected.

Cell Phones

Cell phones and other communication devices are permitted, but it is a violation of policy and federal confidentiality laws to use a cell phone, camera or other device to take photos of patients and staff or to record conversations. Temple University Hospital is not responsible for any valuables or possessions kept with you during your stay, including cell phones.

WiFi Access

Temple University Hospital offers free wireless internet access for hospital guests. Please contact Guest Relations at 215-707-5479 (2-5479 from a hospital phone) for more information.

ATM

ATM machines are located in the lower level of Rock Pavilion just outside of the cafeteria and on the first floor of the Boyer Pavilion Lobby.

Gift Shop

The Gift Shop is located in the Broad Street Lobby entrance to the hospital. Hours are posted on the Gift Shop door.

Housekeeping

Patient rooms and bathrooms are cleaned daily. For spills and other housekeeping issues, please call 215-707-3110 (2-3110 from a hospital phone).

Smoking Policy

Smoking is prohibited in the hospital and immediately outside of the buildings. Patients are not permitted to leave the hospital to smoke.

Security

Uniformed security officers are on hand to protect and serve you around the clock. If at any time you feel concerned about your personal safety, please report your concern to your nurse or any hospital staff member.

Other Services

Your healthcare team can also assist you with such services as mail and flower delivery, in-room TV access, palliative care, pastoral care and social services.

Leaving the Hospital

Your discharge from Temple University Hospital is carefully planned for your safety. Your nurse will provide you with discharge instructions and patient education materials for your specific health needs, including any medications or services you require after leaving the hospital. Please make sure you and your family/caregiver understand all instructions.

Patient Privacy, Rights & Responsibilities

Temple University Hospital wants you to be aware of privacy information and your rights and responsibilities as a patient, family member or guardian of a patient.