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Temple University Hospital

Commitment to Quality and Safety

The leadership of Temple Health is committed to the best outcomes for our patients. To achieve this goal, the administrators and physicians of Temple University Hospital is promoting a culture of safety with focus areas including teamwork, effective communication, employee engagement, just culture, and transparency. Multiple measures of quality and safety are regularly monitored as part of our efforts to achieve high reliability.

Achieving High Reliability

Leadership Rounds

Temple University Hospital is devoted to ensuring an excellent patient and employee experience. We believe that the visibility of our senior leadership team is critically important to the achievement of these goals. Our leaders dedicate time to visit hospital departments on a regular basis. Our leaders meet with our nurses, support staff and doctors to observe their efforts to deliver excellent care. They also meet patients receiving care in our facilities to ensure that their needs have been met.

Zero Harm Huddles

Zero Harm Huddles are daily 10-15 minute meetings with the intention to promote situational awareness. Multiple hospital leaders communicate safety issues with the goal to prevent harm for our patients and staff. These daily safety huddles are a springboard for more detailed communications beyond these meetings which lead to long-term improvements in quality and safety.

Transparency

We are committed to holding ourselves to the highest standards of patient satisfaction. Sharing our patient satisfaction ratings and comments is one of our efforts to provide patients the information they need to make important healthcare decisions. We display these ratings and reviews of our providers on our website. After appointments with a provider, our patients are invited to complete a survey to provide feedback about their experience.

Tactics

Our teams focus on improving patient survival, readmissions, safety, satisfaction and efficiency. In Fiscal Year 2019 each quality domain has five tactics aimed at improving patient outcomes.

Patient Survival

Improve inpatient mortality. Our initiatives include:

  • Enhance sepsis recognition and education
  • Improve transfer screening process
  • Upgrade documentation and coding
  • Decrease high-risk end-of-life procedures
  • Achieve optimal hospice utilization
Patient Effectiveness

Reduce readmissions. Our initiatives include:

  • Manage frequently readmitted patients
  • Focus on service line readmissions
  • Optimize medication reconciliation
  • Boost PCP discharge appointments
  • Hardwire Home Health/SNF collaborations
Patient Safety

Minimize complications. Our initiatives include:

  • Expand Safer Surgery program
  • Implement opioid surgical stewardship
  • Develop daily Zero Harm Huddles
  • Execute Team STEPPS strategy
  • Reduce hospital acquired conditions
Patient Satisfaction

Enhance patient satisfaction. Our initiatives include:

  • Broaden customer service training
  • Enhance employee recognition programs
  • Hardwire leadership rounding
  • Increase influence of PFACs
  • Upgrade patient care transitions
Patient Efficiency

Lower inpatient length of stay and cost. Our initiatives include:

  • Optimize observation admissions
  • Improve appropriate hospital utilization
  • Reduce daily labs and x-rays
  • Implement multiple care pathways
  • Develop Optimal Care strategy
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The Joint Commission Accreditation

Temple University Hospital has earned The Gold Seal of Approval from The Joint Commission, demonstrating our commitment to providing the highest quality care to our patients.

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