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Temple Transport Team

Comprehensive Communications Center

Temple Transport Team’s Comprehensive Communications Center serves as a dispatch hub for our ground and air division, as well as a system-wide Transfer Center for Temple University Hospital, Jeanes Hospital and Fox Chase Cancer Center. Established in February 2011, the Communications Center has grown from processing direct admission and transfer requests to providing numerous other emergent communications functions for Temple Health, including:

  • Activation and mobilization of the cardiovascular OR team for emergent cases

  • Activation and mobilization of the cardiac catheterization lab during off-hours

  • Helipad traffic monitoring and direction

  • Bed control for the Cardiac Pavilion Unit at the Temple Heart & Vascular Institute

  • Out of system to TUH STEMI alerts

Other urgent and routine functions include:

  • Direct admission requests to Temple University Hospital

  • Urgent and emergent transfer requests from outside hospitals to Temple University Hospital

  • Temple OnCall

Transfer Center Staff

T3’s Transfer Center is staffed by mission support coordinators, paramedics and emergency medical technicians who are experienced – both clinically and administratively – in processing urgent, emergent and non-emergent requests for patient transfers. The two levels of Transfer Center coordinators – mission support coordinator and senior mission support coordinator – are determined by level of clinical certification. Each position has different responsibilities and plays a key role in how patients come to Temple Health.

Since adding service for Jeanes Hospital and Fox Chase Cancer Center in 2013, the Transfer Center now serves nearly 1,500 hospital beds, processing more than 80,000 transfer requests and answering nearly 150,000 phone calls per year.

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Temple OnCall

What to expect when you call 866-4T3-TEAM (866-483-8326):

  • Prompt consultation with an attending physician

  • Acceptance while you are still on the line

  • Access to some of the most advanced specialty care for patients

  • Transport arrangements with one phone call to Temple Transport Team so you can focus on patient care

  • Fast, efficient and professional air or ground transport team on the way within minutes of your call

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EMS and Critical Care Providers: We Want Your Feedback

Temple Health is looking for opportunities to better serve EMS personnel, emergency room and critical care nurses and community physicians by providing medical education on the topics you care most about. We are interested in receiving your feedback in a short survey.

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