At Temple Health — Chestnut Hill Hospital, we know that dealing with medical bills and insurance can be confusing. That's why we have billing and financial assistance professionals who are here to help.
Pay Your Bill
For dates of service or discharges on or before September 1, 2023 — please discuss with Tower Health at Billing | Tower Health or call 484-628-1000.
For dates of service or discharges after September 2, 2023, please call Temple Health at 215-606-5000 or find more information at Billing and Financial Information | Temple Health.
Paperless Billing
As of March 3, 2025, Temple Health will default to paperless billing, unless you let us know that you would like a paper bill mailed to your place of residence. If you would still like to receive a paper bill, please change your billing preferences via your MyTempleHealth profile, or contact our customer service team at 888-336-5897.
You can view your current and future bills online using your MyTempleHealth electronic chart. If you don't have an account, you can easily sign up now at my.templehealth.org.
How Will I Be Billed?
We'll bill your insurance company in a timely manner and do everything we can to expedite your claim. But remember, payment is ultimately your responsibility. If we bill your insurer, and after 30 days the account is not taken care of, we'll look to you for final settlement of your bill.
We accept:
- Cash
- Check
- Money order
- VISA
- MasterCard
- American Express
- Discover
Understanding Your Financial Responsibility
When you are scheduled for a doctor’s appointment or a test, study, or procedure at Chestnut Hill Hospital or an affiliated location, the representative who checks you in will enter the information needed for your patient chart and to help us bill your insurance. At this time, we will:
- Discuss your portion of the financial responsibility. We will let you know how much your co-pay and deductible will be for the service we will be providing.
- Discuss any past-due balances you may have with Chestnut Hill Hospital.
- Discuss payment options for your co-pay, deductible, and any past-due balances.
- There are several payment options available to you at the time of registration. They include credit card using our secure card swipe at your point of service registration, or you can pay with a check, money order or cash.
If you cannot pay the patient responsibility portion of your bill, one of our patient financial service representatives will speak to you about options. This may include a partial payment at the time of service and arranging a payment plan.
Accepted Insurance Plans
Chestnut Hill Hospital and our affiliated physicians accept most major insurance providers. Contact our financial services team at 215-248-8950 if you have questions about accepted insurance providers.