At Temple University Hospital, we know that dealing with hospital bills and insurance information can be confusing. Our goal is to make it easy for you to understand our billing process and policies.
Billing & Insurance
Most insurance plans require pre-approval for medical procedures and hospitalization. Prior to your admission to Temple University Hospital, your physician must contact your insurance company to explain your medical condition and outline the proposed treatment and care plan. Your insurance carrier will then review this information and determine whether to approve and pay for the services recommended by your physician. Please note that pre-approval does not guarantee payment. Services not paid by insurance will be your responsibility.
In emergency situations, Temple University Hospital is permitted to treat you and admit you (if necessary) without prior approval. However, any additional care you may need as part of your recovery will be subject to insurance company approval.
Temple University Hospital accepts most area insurance plans. View a list of the most common insurance plans we accept. Please call 215-707-7608 if you are unsure if your insurance plan allows you to come here.
When you are admitted to Temple University Hospital, you will sign papers accepting financial responsibility for hospitalization and authorizing us to bill your insurance company. To avoid billing errors, it is important that you provide complete and accurate insurance information. If you do not have insurance or your insurance doesn't cover the services provided, you will be billed directly.
For elective, scheduled care you will be expected to pay any out-of-pocket liability prior to or at the time of your admission/service. Often you will be contacted in advance to remind you of your expected payment. However, this amount is always determined by your insurance company, so it is important to understand your benefits and coverage. Payments can be made in advance of your service over the phone. If paying in person, we accept cash, personal check and credit card (Mastercard or VISA).
Learn more about pricing information.
We will bill your insurance company directly for all approved services. However, final resolution of the claim is your responsibility. Your insurance company will determine what portion of the bill is your responsibility and you will be billed accordingly. In addition, you will be responsible for any claims not paid on time by your insurance plan.
Your stay at Temple University Hospital will generate separate bills from various service providers, including a hospital bill and a physician bill.
If you will have difficulty paying any portion of your hospital bill, read more about Financial Assistance or speak directly with a Financial Counselor by calling 215-707-7608 (or 2-7608 from a hospital phone). Financial Counselors are available seven days a week, 365 days a year. You will also need to contact your physician’s office to discuss billing issues.
Hospital bills can be paid at the Cashier’s Office, located on the first floor of Rock Pavilion (Zone A) or the Financial Services Office, located on the Basement level of Rock Pavilion (Zone A – Office A-015). The Cashier’s Office is open 7 days a week from 8 a.m. to 5 p.m. The Financial Services Office is open Monday – Friday from 6 a.m. to 5:30 p.m. Saturday and Sundays from 8 a.m. to 5 p.m.
Due to federal laws and contractual arrangements, the hospital is not permitted to waive charges, deductibles or copayments, as this is considered discriminatory.
If you have any questions or concerns about your hospital or physician bill, please call:
Hospital Billing: 877-711-7520
Physician Billing: 800-634-7018
Temple Health understands the financial burden COVID-19 has placed on our community. We are here to support our patients during these unprecedented times.
We are offering a zero dollar ($0.00) patient responsibility for the COVID-19 screening tests.
If you have trouble paying your hospital bills or have questions regarding billing for COVID-19 testing, please contact:
- Customer Service: 877-711-7520
- Monday – Friday, 8:00 AM to 5:00 PM
Our staff is available to discuss all payment and financial options available.