At Temple Health – Episcopal Campus, we know that dealing with hospital bills and insurance information can be confusing. Our goal is to make it easy for you to understand our policies and procedures.
Billing & Insurance
Most insurance plans require pre-approval for medical procedures and hospitalization. Prior to your admission to Temple University Hospital at Episcopal Campus, your physician must contact your insurance company to explain your medical condition and outline the proposed treatment and care plan. Your insurance carrier will then review this information and determine whether to approve and pay for the services recommended by your physician. Please note that pre-approval does not guarantee payment. Services not paid by insurance will be your responsibility.
In emergencies, Temple University Hospital at Episcopal Campus is permitted to treat you and admit you (if necessary) without prior approval. However, any additional care you may need as part of your recovery will be subject to insurance company approval.
Temple University Hospital and Temple physician services accept most area insurance plans. View a list of the most common insurance plans we accept. Please call 215-707-0949 if you are unsure if your insurance plan allows you to come here.
We will bill your insurance company directly for all approved services. However, final resolution of the claim is your responsibility. Your insurance company will determine what portion of the bill is your responsibility and you will be billed accordingly. In addition, you will be responsible for any claims not paid on time by your insurance plan.
Your stay at Temple University Hospital at Episcopal Campus will generate separate bills from various service providers, including a hospital bill and a physician bill.
If you will have difficulty paying any portion of your hospital bill, read more about Financial Assistance or speak directly with a Financial Counselor by calling 215-707-0949 (or 2-0949 from a hospital phone). You will also need to contact your physician’s office to discuss billing issues.
Due to federal laws and contractual arrangements, the hospital is not permitted to waive charges, deductibles or co-payments, as this is considered discriminatory.
If you have any questions or concerns about your hospital or physician bill, please call:
- Hospital Billing: 877-711-7520
- Physician Billing: 800-634-7018
Temple Health understands the financial burden COVID-19 has placed on our community. We are here to support our patients during these unprecedented times.
We are offering a zero dollar ($0.00) patient responsibility for the COVID-19 screening tests.
If you have trouble paying your hospital bills or have questions regarding billing for COVID-19 testing, please contact:
- Customer Service: 877-711-7520
- Monday – Friday, 8:00 AM to 5:00 PM
Our staff is available to discuss all payment and financial options available.