For over 90 years, the physicians and staff of Temple University Hospital – Jeanes Campus have been committed to providing outstanding care to our patients. Our teams are continuing that commitment today by promoting a culture of safety with focus areas including teamwork, effective communication, employee engagement, just culture, and transparency. Multiple measures of quality and safety are regularly monitored as part of our efforts to achieve high reliability.
Achieving High Reliability
Jeanes Campus is devoted to ensuring an excellent patient and employee experience. We believe that the visibility of our senior leadership team is critically important to the achievement of these goals. Our leaders dedicate time to visit hospital departments on a regular basis. Our leaders meet with our nurses, support staff and doctors to observe their efforts to deliver excellent care. They also meet patients receiving care in our facilities to ensure that their needs have been met.
Zero Harm Huddles
Zero Harm Huddles are daily 10-15 minute meetings with the intention to promote situational awareness. Multiple hospital leaders communicate safety issues with the goal to prevent harm for our patients and staff. These daily safety huddles are a springboard for more detailed communications beyond these meetings which lead to long-term improvements in quality and safety.
We are committed to holding ourselves to the highest standards of patient satisfaction. Sharing our patient satisfaction ratings and comments is one of our efforts to provide patients the information they need to make important healthcare decisions. We display these ratings and reviews of our providers on our website. After appointments with a provider, our patients are invited to complete a survey to provide feedback about their experience.
Our teams focus on improving patient survival, re-admissions, safety, satisfaction and efficiency. In Fiscal Year '19, each quality domain has 5 tactics aimed at improving patient outcomes: