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Temple Health - Chestnut Hill Hospital

Frequently Asked Questions

As of January 1, 2023, Chestnut Hill Hospital is now Temple Health - Chestnut Hill Hospital, an alliance of Temple Health, Redeemer Health, and Philadelphia College of Osteopathic Medicine (PCOM). As this transition occurs, we know that patients, visitors, and our community have questions. Read on to learn more about this transition and what it means for you. 

Why is the alliance acquiring Chestnut Hill Hospital?

An alliance of Temple Health, Redeemer Health and Philadelphia College of Osteopathic Medicine (PCOM) sees this as an opportunity to bring world-class care into a community hospital setting and to increase access to the important services on which the surrounding community depends. The alliance's goal is to build on the crucial work that the staff and physicians at Chestnut Hill Hospital have been doing for many years and to ensure that Temple Health - Chestnut Hill Hospital becomes an even stronger community resource.

How does this benefit me?

Experienced physicians you trust to provide you and your family with the highest-quality health care are already here at Temple Health - Chestnut Hill Hospital. The resources of Temple Health will strengthen and enhance our ongoing commitment to you, our patients and our community. Over time, you’ll have access to even more of the region’s most respected physicians — including many experts in specialty and complex care. Our goal is to provide you with the highest level of care right in your community.

How are Redeemer Health and PCOM involved?

Redeemer Health and PCOM are part of the alliance with Temple Health that has purchased Chestnut Hill Hospital. We are stronger together.

This cooperative relationship is an innovative solution for preserving Chestnut Hill Hospital, which has been serving its community for more than 100 years. Redeemer Health also has considerable strengths in community healthcare and will help to provide greater access to specialty care and other highly needed services within the community. PCOM is able to continue programs at Chestnut Hill Hospital to train the next generation of healthcare practitioners, including medical students and physician residents. At Temple Health - Chestnut Hill Hospital, PCOM’s academic programs include residencies in internal medicine and surgery, as well as expanded clinical education opportunities for doctor of osteopathic medicine and physician assistant studies students.

When will the transition be complete?

This transition will begin January 1, 2023 and we are hard at work around the clock to make this transition as seamless as possible. Continuing your care without disruption is one of our top priorities. During this transition, Tower Health will continue to provide a limited number of support services to ensure a seamless transition, such as the patient portal myTowerHealth.

Will my physician change?

Your physicians will remain the same. However, you might notice their practice name change as Chestnut Hill Hospital physician practices become part of Temple Health.

Are any services changing?

Temple Health - Chestnut Hill Hospital will continue to offer the same services that you’ve come to know and expect. Over time, you also will have increased access to advanced Temple Health services and physicians close to home.

Will there be any changes to my insurance coverage, such as different co-payments or out-of- pocket expenses?

We do not anticipate that the transition on January 1, 2023 will directly cause any changes to patients’ co-payments or out-of-pocket expenses. With that in mind, we also recommend checking with your insurer to determine if January 1 represents the start of a new plan year — the 12-month period for which benefits are paid under your health plan — and whether your personal benefits will be changing with the new year. Many plan years begin at either the start of a calendar year or the tax year of the plan’s sponsor.

Will my current insurance still be accepted at Temple Health - Chestnut Hill Hospital? Are there any new insurances that will be accepted by Temple Health - Chestnut Hill Hospital?

We do not expect that this transition on January 1, 2023 will have any immediate impacts on which insurances Temple Health - Chestnut Hill Hospital accepts. However, new insurances likely will be accepted in the coming months as Temple Health expands upon its successful payer-provider relationships.

How do I schedule an appointment?

You can call hospital scheduling at 215-248-8200 or contact your Temple - Chestnut Hill physician’s office directly. All physician office numbers will remain the same.

How do I obtain a copy of my medical record or medical images?

To obtain medical images or a copy of your hospital medical record, please call 215-248-8181 or visit the Hospital Information Management and Centralized Release of Information Department located on the first floor of the main hospital building. Please check in at the front desk in the main lobby before visiting the department.

What patient portal will I use?

Patients at Temple Health - Chestnut Hill Hospital will continue using myTowerHealth for the next several months, with no changes to how you use the portal. We plan to transfer patient records to myTempleHealth in the future and will notify you when this change occurs.

Will I be transferred to Temple University Hospital if I get care at Chestnut Hill Hospital?

Our goal is to keep patients at our hospital — providing you with the highest quality of care possible while keeping you close to home. Over time, we will be expanding our resources to provide higher level care in our hospital. In some cases, when patients require more advanced care, like the care of an academic medical center or a specialty hospital, your doctor might recommend a transfer to another facility, including but not limited to Temple University Hospital or Fox Chase Cancer Center.

Will the staff that I’m used to seeing still be there?

Yes, the staff that you know at Temple Health - Chestnut Hill Hospital will be the same. Our current staff will now be employees of Temple Health.

Will my doctor’s office hours change?

No, your doctor’s office hours will not change with the transition.

Will parking still be free?

Yes, parking will remain free at Temple Health - Chestnut Hill Hospital.

If I have questions, who do I contact?

If you have any questions, please contact your physician’s office and they will provide additional direction. You can also check back on this webpage, where we will add additional frequently asked questions as we hear more from our patients.